About the Whitepaper
Not every organization that seeks outside help is in crisis. Sometimes, the most forward-thinking companies are the ones already performing well — and still pushing themselves to do better.
That was precisely the situation at Towerwall, a cybersecurity firm with a tight-knit, high-trust team that had just come off its best year in company history. Leadership knew what had gotten them this far. What they wanted to understand was what it would take to get them further.
“We’re trying to level up,” said Towerwall CEO and founder Michelle
Drolet. “To honor each other, continue to excel in customer service — and I felt that bringing Hollister in to facilitate this training exercise was going to help us paint an even better picture than what we already had.”
That instinct set the stage for a strategic engagement with Karla Driskill, President of the Cultures division of the Hollister Group — a staffing and organizational consulting firm based in downtown Boston with nearly four decades of experience helping companies identify and close the gaps holding them back from their next stage of growth.
